WE ARE A FULL SERVICES PROVIDER

WITH VISION & PURPOSE

LET’s COLLABORATE

Our diverse team of subject matter experts brings an unrivalled level of technical knowledge & vision into each and every project. We help to build remarkable places to connect, collaborate, learn and work. We are curious and we seek to understand, bringing our decades of collective experience and applied learnings to shape technology solutions with vision and purpose.

Our Services

To effectively build your next strategic technology roadmap, we need to first discover where you have been whilst capturing and understanding your current position. Via our technology audits and interview based discovery sessions, Videopro ascertains your needs, goals and aspirations at both the user experience and organisational management levels.
Benchmarking & assessment against current technology trends follows, with the end of this process enabling complete situational awareness. Upon finalisation of our engagement, our client partners are presented with a technology roadmap that details their current position, market & technology trends, future needs/goals/aspirations, risks, advisory considerations, and recommended actions to meet all the organisations objectives in the liefcycle management of thier technology investment.
Videopro’s approach in consultancy and design is founded upon the following guiding principles:
User Experience - Create solutions that instil confidence in the user through ease of use and intuitive design.
Enablement - Empower communication and collaboration through technology solutions and highly effective integrations.
Continuity - Provide organisations with solutions that are consistent by design, delivering scalable platforms, reliable operation, and enhanced active utilisation via support intelligence.
Seamless - Design systems that seamlessly integrate into the built environment.
Secure - Safeguard the network, devices, and sensitive information with secure solutions.
Sustainability - Where possible, select products that are energy efficient in use and manufactured with green initiatives.
Value - Deliver exceptional value via market intelligence and product awareness.
We deliver process driven outcomes. Our quality assured systems and processess have been refined over decades of projects delivery, with our continuous process of improvement further enhancing our delivery function via applied learnings.
We have utilised the Project Management Body of Knowledge (PMBOK) Guide and PMI’s Global standards for project management to formulate our project methodologies and delivery framework.
Videopro has a centralised projects management office (PMO) in place. Our structure supports consistency in communication, process, practice and governence. No matter the state or location, our team collaborate in a non ‘Silo’ format to ensure we maintain quality control(s).

With an in-house team of dedicated installation technicians and a nation-wide partner network, Videopro ensures your system solutions are installed and implemented by industry professionals. We are committed to training and developing the industries best technicians, currently running a junior development program to build generation next.
To ensure our teams stay abreast of the ever changing tech landscape, we provide internally led training on industry best practices, and external training and certification upon manufacturer products-technology platforms.
Every day, we are dedicated towards the promotion and improvement of Health and Safety standards, ensuring a safe and healthy working environment for all our workers and community. Videopro has a dedicated Workplace Safety Committee, who monitor and record any incidents, educating and training all staff on correct policies and procedures relating to safety and avoidance.
On a weekly basis, the Workplace Safety Committee presents current analytics on reported incidents, hazards, and near misses. This provides clear communication to the company on safety and raises awareness.
Videopro is an ISO 9001 quality endorsed organisation. At the core of Videopro’s quality processes is our Gateway management system. The Gateway platform is a custom-built system that provides single-point access through the Videopro intranet for all client, project, & support related information and actions.

We can validate any theoretical design via our proof of concept services. Proof of concept testing solidifies understanding and awareness of a systems user experience, allowing for design enhancements to be made so solutions are fit-for-purpose.
Out team of programmers have provided programming for thousands of system solutions, ranging from large scale enterprise-wide workplace fitouts through to a courtroom, or complex performance venue found in a University. We hold in-house capabilities and experience upon major platforms like Crestron, Q-SYS, Extron, AMX and Kramer.
We provide user interface (GUI) design and development services, workshopping solutions with vested stakeholders to ensure the user experience is optimised and organisational adoption objectives are enhanced.
Videopro has a staged commissioning methodology in place as part of our project ITP’s. We ensure quality is maintained throughout each of the projects lifecycle phases via progressive ITC’s. Our in-house team of commissioning technicians accomplish our objectives via this segmentation of commissioning works efforts, mitigating risk of delay in rectification works during a projects closeout.
Our clean rack build facilities allows Videopro to pre-build and configure system components prior to deployment on-site, reducing the need for on-site commissioning whilst ensuring DOA items are caught and resolved prior to installation.

We are problem solvers, providing reliability, continuity, and peace of mind for our client partners.
Dedicated Service Desk - Our Service Desk provides a single point of contact for all client support requirements during business hours. Standard business hours and 24/7 support are available. All support tickets are logged and tracked until close.
OMNI Channel Engagement - Access to our Service Desk is via phone, email or online portal. Our clients choose which engagement method best suits them.
On-site Troubleshooting & Issue Rectification - Our dedicated Customer Care technicians are qualified industry professionals, supporting your system solution(s) if an issue arises.
Preventative Maintenance Services - Our Customer Care technicians can attend your site(s) to perform Scheduled Preventative Maintenance checks and services on your systems. Any identified issues will be resolved during the visit or logged for resolution. We will provide reporting upon findings coupled with recommendations.
Event Support Services - On-site event support services include assistance in event set up, pre-test procedures, real time event support, and post event pull down. These services cover Audio (microphones, speakers, video conferencing), Video (displays, video conferencing) and Control (DSP, rack equipment, user interfaces).
Our client’s enjoy the benefits of guaranteed meaningful response times and priority on-site support to ensure their technology solutions uptime is maximised. We have four types of fixed Service Level Agreements (SLA’s), and Videopro can tailor any agreement package to better support a client partners exacting requirements.
Onsite Care - Our embedded Customer Care technician responds immediately to restore your system to an operational state, or arrange a workaround / repair, or replacement if required. All service activation and labour charges are included.
Platinum Care - Customer Care technicians visit your site to restore your system to an operational state, or arrange a workaround / repair, or replacement if required.
If an on-site resolution is required for your incident, a technical resource will be on-site that day to commence resolution. All service activation and labour charges are included.
Essential Care PLUS - Customer Care technicians visit your site to restore your system to an operational state, or arrange a workaround / repair, or replacement if required.
A technical resource will be onsite next business day to commence resolution. All service activation and labour charges are included.
Essential Care - Customer Care technicians visit your site to restore your system to an operational state or arrange a workaround / repair or replacement if required.
A technical resource will be onsite within 3 business days to commence resolution. All service activation and labour charges are included.
Too often, training and adoption are effected by the rush to the finish line in projects delivery. Videopro views day-1 active utilisation as a priority objective within any projects charter, and hence offers a range of services to meet these requirements.
System User Guide Videos - Our in-house Videographer produces user training videos that can be stored on the clients network or upon in-room tech for quick and easy user reference.
Day-1 Concierge Services - A users first impressions of a systems ease of use is vitally important, if confidence in its use is low, adoption will be affected. We offer on-site concierge support services to ensure users introductions into new spaces and solutions are supported every step of the way. We support in building familiarity, answering questions, providing introductions into initial use, and troubleshooting any issue that may arise as new technology is implemented into its broader ecosystem.
On-site Training & Refreshers - We provide on-site training to users and supporting staff in tailored sessions. As new people join an organisation over time, we can reattend and provide refresher training when called upon.

ENGINEERING EXCELLENCE

See how our world-class engineering team adapted specified solutions to seamlessly and aesthetically blend into the built environment at Sunshine Coast Council’s new City Hall.